Legal

Privacy Policy

CopperBody is operated by Vet Surgical and Medical Supplies Pty Ltd ABN 89 645 260 751
Effective date: 26 March 2026

We respect your privacy. This policy explains how we collect, hold, use, and disclose personal information when you visit copperbody.com.au (the “Website”), contact us, or purchase CopperBody products through the Website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APPs”).

Who we are

References to “CopperBody”, “we”, “us”, or “our” mean Vet Surgical and Medical Supplies Pty Ltd in relation to the CopperBody consumer Website and related services.

What personal information we collect

Depending on how you interact with us, we may collect:

Identity and contact details: name, email address, phone number.
Delivery information: shipping address and related details you provide at checkout.
Order and transaction information: products ordered, amounts, payment status, and communications about your order.
Account information (if applicable): if we offer customer accounts in future, credentials and profile details you choose to provide.
Messages: content you send via our contact forms or email.
Community submissions: if you submit a recovery story, testimonial, or photo, we may collect the details you provide about you, your pet, your location, the procedure or recovery context, and the image itself.
Technical data: such as IP address, device/browser type, and approximate location derived from IP (for order verification and website/security operations).

We do not use the Website to knowingly collect personal information directly from children. Purchases are intended to be made by adults.

How we collect information

We collect personal information:

Directly from you when you place an order, contact us, or use the Website.
From our service providers where necessary to process payments, dispatch orders, or operate the Website.

Why we use and disclose personal information

We use and disclose personal information for purposes including to:

Process and fulfil orders, including payment, shipping, and customer support.
Communicate with you about your order, enquiries, or requests.
Review, moderate, publish, and promote approved customer-submitted photos, testimonials, and recovery stories where you have given permission.
Operate, maintain, and secure the Website.
Meet legal, regulatory, and record-keeping obligations (including tax and accounting).
Improve our products and Website (for example, aggregated or de-identified analytics where used).

Third parties and overseas disclosure

We work with trusted service providers who may access or process personal information:

Payment processing: for example Stripe (card payments are handled by Stripe; we do not store your full card number on our servers).
Shipping carriers: for example Australia Post / StarTrack to deliver orders.
Email and transactional messaging: for example providers we use to send order-related emails.
Media storage: providers we use to store and serve approved or pending customer-submitted images.
Accounting / business systems: for example MYOB or similar systems to record invoices and transactions.
Hosting and infrastructure: cloud providers that host the Website or database.

Some providers may be located outside Australia or process data outside Australia. Where we disclose personal information overseas, we take reasonable steps consistent with the APPs.

Cookies and similar technologies

The Website may use cookies and similar technologies that are necessary for security and core functionality (for example, keeping your cart or session working). If we introduce optional analytics or marketing cookies, we will update this policy and, where required, your consent choices.

Marketing

If we send promotional communications, we will only do so where permitted by law and will provide a way to opt out. Transactional emails relating to your order are not promotional.

Storage and security

We take reasonable technical and organisational measures to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Retention

We retain personal information only as long as needed for the purposes above, including to meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.

Access, correction, and complaints

You may request access to or correction of personal information we hold about you. Please contact us using the details below. If you have a privacy concern, we will respond within a reasonable time. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes

We may update this policy from time to time. The effective date at the top will be revised when we do. Material changes may also be notified on the Website where appropriate.

Contact us

For privacy questions or requests: